Help! Cannot log in to the Mr Green portal after the update

loginaccount accesstroubleshootingmr green

Registration:
15.07.2023
Messages: 479

GreenLantern Topic author

04.01.2025 20:42

I am having a major issue trying to access my account on the Mr Green platform. I keep getting an 'Invalid Credentials' error, even though I am absolutely sure my username and password are correct. I tried the 'Forgot Password' link multiple times, but the reset email never arrives in my inbox or spam folder. Has anyone else experienced this problem since the system update last week? I need to log in to check my order status urgently. Any advice on what I should try next would be greatly appreciated.

17 Answers

15.11.2021
Posts: 494

Dietrich_C

09.02.2025 07:52

Have you checked if the portal requires two-factor authentication now? Sometimes updates change those security requirements.

04.07.2024
Posts: 165

ArcadeBoy

12.02.2025 07:29

I had the exact same issue last week. It turns out the update changed the required format for the username. You might need to use your registered email address instead of your old account ID.

29.11.2022
Posts: 1339

Hancock_G

11.03.2025 15:05

Try clearing your browser cache and cookies completely. Sometimes the old session data conflicts with the new system update, causing login errors.

24.05.2024
Posts: 327

Golic_C

24.03.2025 12:56

Did you try a different browser, like switching from Chrome to Firefox? It could be a browser-specific compatibility issue with the new portal design.

04.09.2023
Posts: 138

SpeedDemon

26.03.2025 08:33

I think the problem might be on their end. Since it started right after the update, it's likely a server-side bug. You really need to contact their dedicated support line directly.

04.01.2025
Posts: 732

ZeldaQuest

17.04.2025 06:19

Check your spam folder again. Sometimes automated reset emails get flagged as junk, even if they are legitimate. Good luck!

21.09.2023
Posts: 1485

Master_C

23.07.2025 09:52

Hey, I had this problem too. I finally got it working after calling them and confirming my account details manually. They needed to reset my profile access on their end, not just the password.

25.08.2023
Posts: 400

Alien_B in response

23.07.2025 15:21

User_A: I think the problem might be on their end. Since it started right after the update, it's likely a server-side bug. You really need to contact their dedicated support line directly.

31.08.2024
Posts: 1061

Ledward_C in response

29.08.2025 12:39

I agree with the server bug theory. I called them, and they confirmed they were aware of the login issues and were deploying a hotfix patch by the end of the day. Keep checking back.

08.04.2024
Posts: 161

BladeRunner

02.10.2025 22:26

Short answer: Use a different device. My phone logged in fine when my laptop kept giving me 'Invalid Credentials' errors.

12.08.2023
Posts: 1407

RazerFan

11.10.2025 07:53

Has anyone checked if the portal is accepting international characters in the password? I suspect the update might have tightened up character restrictions.

29.04.2024
Posts: 971

FrameRate

08.01.2026 12:15

I found that the 'Forgot Password' link sometimes redirects to an old, broken page. Instead, try navigating directly to the support portal link they provided in their initial welcome email. It bypasses the main login page issue.

05.11.2022
Posts: 988

FortNiteKid

14.01.2026 12:41

I tried the steps above, and nothing worked. I think I need to wait 24 hours. Sometimes these systems just need time to stabilize after a major update. I'll update this thread if I get through.

31.07.2023
Posts: 321

Dillon_C in response

19.01.2026 07:04

User_B: I agree with the server bug theory. I called them, and they confirmed they were aware of the login issues and were deploying a hotfix patch by the end of the day. Keep checking back.

07.08.2024
Posts: 1266

RazorEdge

13.02.2026 12:43

If all else fails, try logging in using the 'Guest Checkout' option if you just need to check an order status. It might bypass the credential check entirely.

22.07.2022
Posts: 1486

Drake_M

18.02.2026 06:25

Just remember that the update might have changed the required format for the username. You might need to use your registered email address instead of your old account ID. Also, try checking if your account status is flagged as 'inactive' due to a payment issue.

30.03.2023
Posts: 1333

Walter_C

04.04.2026 00:43

I'm going to report this issue directly through their official social media channels (Twitter/X). Sometimes corporate support is faster and more responsive there than through the website contact form.

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