Having trouble with the MRQ login page - any recent changes?

mrqloginaccount accesstroubleshooting

Registration:
29.05.2024
Messages: 269

WildCat Topic author

25.01.2025 10:40

I've been trying to access my account using the standard MRQ login portal for the past two days, but I keep getting a generic 'Invalid Credentials' error message. I am absolutely sure I am entering the correct username and password, and I have tried resetting the password twice already. Has anyone else noticed if the login process has changed recently, or if there might be a required two-factor authentication step I am missing? I'm worried it might be an account lock-out issue, but I'm not sure how to check that. Any advice on troubleshooting this would be greatly appreciated.

17 Answers

11.03.2023
Posts: 252

Cole_C

02.02.2025 01:44

Have you checked if your browser cache needs clearing? Sometimes old data interferes with login forms.

30.11.2021
Posts: 157

TetrisGod

19.02.2025 01:13

I had the exact same issue last month. It turned out the MRQ portal was undergoing maintenance, and they had temporarily switched the login URL. You need to use the direct link provided on the main corporate site, not the old bookmark.

08.10.2021
Posts: 1488

Student_C

05.03.2025 09:12

It's definitely a 2FA issue. Did you check your email or SMS for a code? They sometimes send it to a secondary address you might have forgotten.

04.06.2024
Posts: 723

Alien_B

18.03.2025 10:57

Don't panic about account lock-out. Try logging in from a completely different device, like a mobile phone, just to rule out a network-specific issue on your end. If that fails, you'll need to contact their dedicated IT support line directly.

10.09.2023
Posts: 1313

Niece_C

11.06.2025 18:16

Are you using Chrome or Edge? I found that switching browsers completely resolved the 'Invalid Credentials' error for me. It was a minor compatibility bug on their side.

26.01.2022
Posts: 1026

SilentAssassin in response

19.07.2025 22:44

Hey, @OriginalPoster, I think you might be missing a step. They recently mandated a specific VPN connection for all logins. Make sure you are connected to the corporate VPN before attempting to enter your credentials.

15.09.2024
Posts: 688

SkyrimFan

17.09.2025 07:01

Short answer: Clear your cookies. It usually fixes it.

06.01.2023
Posts: 1111

TitanStrike

24.09.2025 19:56

I had to call them. They confirmed that the system migrated to a new authentication gateway two weeks ago. The old credentials won't work, even if they were correct yesterday. You need to use the 'Forgot Credentials' flow, which now requires verification via your employee ID number.

06.06.2023
Posts: 349

Oram_C in response

05.12.2025 08:18

I agree with the VPN suggestion. I was logged in from a coffee shop and got immediately locked out. Always use a trusted network.

26.01.2022
Posts: 1245

AtomicBlast

19.12.2025 02:53

Did you try the 'Guided Login' option on the portal? It walks you through the process step-by-step and often catches simple input errors that the main form overlooks. It's usually located near the bottom of the login page.

27.01.2024
Posts: 489

WarzonePro

22.01.2026 17:47

Wait, if it's a credential error, maybe the issue is on the username side. Sometimes they change the format from initials to full name. Double check that.

28.10.2023
Posts: 1275

Hancock_G in response

30.01.2026 12:31

I think the problem is that you are trying to log in using an old username format. When they updated the system, they switched from employee IDs to email addresses. Please try using your full corporate email address instead of your old staff ID.

14.11.2025
Posts: 833

QuantumLeap

09.02.2026 23:30

Long read: I spent an hour on this. It wasn't my credentials, nor was it a browser issue. It was a specific security policy change requiring a physical token or a biometric scan if you are accessing it remotely. I suggest checking the internal HR portal for updated access requirements.

04.01.2026
Posts: 464

ToxicByte

18.02.2026 22:00

I just reset my password and it worked instantly. It was a simple server glitch, probably. Good luck!

28.04.2023
Posts: 622

Ghost_C

05.03.2026 03:19

The issue might be time-based. If you are using a VPN or proxy, the time synchronization between your device and the MRQ server might be off, causing the authentication handshake to fail. Check your system clock settings.

19.04.2025
Posts: 770

Ash_A in response

24.03.2026 02:00

Reply to @OriginalPoster: Have you tried accessing the login page using Incognito/Private browsing mode? This bypasses all stored cookies and cached data, which is the most common fix for this specific error.

23.08.2025
Posts: 1242

Soul_C

06.04.2026 22:33

I'm going to call their help desk. It sounds like a systemic issue they need to address on their end. Good luck!

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