Reviewing my stay at Harrah's Resort - Was the recent renovation worth it?

Harrah'sResort ReviewTravel TipsCustomer Service

Registration:
12.11.2023
Messages: 550

Flash_007 Topic author

06.02.2025 19:14

I just got back from a long weekend at Harrah's, and I wanted to share my full experience. Overall, the resort is stunning, and the new common areas really look fantastic. However, I found the room service to be significantly slower than it used to be, which was frustrating when we were trying to relax. Also, the parking structure seems much more confusing now that they've added new signage. Has anyone else noticed a dip in the quality of the staff service since the major overhaul? I'd love to hear if anyone else had a similar experience with the amenities or the service staff.

12 Answers

26.04.2024
Posts: 148

Danse_B

23.02.2025 11:31

I totally agree about the service dip. It feels like they hired a lot of temporary staff for the renovation and never fully trained them. It's disappointing when the atmosphere is great but the human element fails.

10.11.2024
Posts: 545

VsyncOff

28.02.2025 20:41

The common areas are gorgeous, no doubt. Huge improvement over the old lobby.

01.07.2021
Posts: 330

Enemy_C

16.06.2025 23:34

I disagree that the staff quality has dropped. I was at Harrah's last month and the valet service was impeccable. Maybe you visited during a particularly busy period, or perhaps it was just a bad shift for you?

30.09.2022
Posts: 106

TitanStrike

04.07.2025 09:57

Seriously, the parking structure is a nightmare. I spent 20 minutes circling the perimeter trying to find the correct entrance for the hotel section. They need better directional signs, period.

08.11.2024
Posts: 1269

BladeRunner in response

21.07.2025 03:03

Echoing this. Room service was painfully slow. We waited 45 minutes for a simple plate of fries. It really ruined the vibe.

17.10.2023
Posts: 302

Demon_C

12.08.2025 13:16

Overall, it was a mixed bag. The aesthetics are undeniable, and the new pool area is fantastic. However, the operational efficiency seems to have taken a hit. I found myself feeling more like a tourist in a fancy building than a guest at a resort. I hope management addresses the staff training gap soon, because the potential is huge, but the current execution is frustrating.

12.04.2023
Posts: 445

EclipseX in response

22.09.2025 15:01

You might be right, though. My server was super helpful and knowledgeable about the new features. I think it's more about which specific department you encounter. Don't let one bad experience overshadow the good parts!

28.03.2025
Posts: 302

NexusPrime

08.11.2025 04:37

Parking is a hassle.

13.12.2024
Posts: 288

Grandpa_C

16.11.2025 15:15

The new casino floor layout is much more modern, but I found the noise levels in the main lounge area to be overwhelming. It's hard to have a quiet conversation even when you aren't gambling.

17.03.2024
Posts: 5

Curie_R in response

25.12.2025 04:42

I found that if you park on the side street that runs parallel to the main entrance, it's much easier to navigate than trying to follow the new overhead signs in the main garage.

24.05.2024
Posts: 726

Daughter_C

28.12.2025 17:24

It's typical of large resorts undergoing massive renovations. They focus so much on the 'wow' factor for photos and marketing that they neglect the day-to-day logistics and the consistency of the service staff. It's a common problem, and it makes the whole experience feel a little hollow despite the beautiful finishes. I'd rate it 3/5 stars because of the service hiccups.

04.07.2023
Posts: 703

SegaDream

23.03.2026 10:56

Gorgeous, but slow service.

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