Just got back from the Ritz Casino - thoughts on the new lounge area?

casinoritzreviewluxuryservice

Registration:
05.02.2022
Messages: 61

WildCat Topic author

31.01.2025 15:41

I spent a weekend at the Ritz Casino last month and overall, it was a great experience, but I wanted to get some feedback on the newly renovated high-roller lounge. The decor is stunning, no doubt, but the service felt a little inconsistent. On Saturday, the staff were incredibly attentive, anticipating our needs before we even asked. However, on Sunday, we waited ages for drinks, and it felt like the staff were spread too thin. Has anyone else noticed a dip in service quality lately, or is it just me? I'd love to hear if others feel the lounge needs some staffing adjustments.

13 Answers

21.10.2021
Posts: 1275

CyberPunk

26.03.2025 21:07

Totally agree about the service dip. It felt like they were understaffed on Sunday. The decor is amazing, but great ambiance doesn't fix slow drink service.

20.03.2023
Posts: 608

Dallas_A

16.04.2025 03:28

I had a similar experience last month. The lounge itself is gorgeous, truly world-class design, but the service inconsistency is really noticeable. On our second night, we waited nearly 45 minutes just for basic appetizers, which is unacceptable for a high-roller area. It seems like they might be over-scheduling events and stretching the staff too thin. Management really needs to review their staffing ratios, especially during peak hours. Maybe implementing a dedicated runner system for drink orders would help immensely.

20.05.2025
Posts: 220

Veteran_C

09.07.2025 05:09

Honestly, I thought the service was fine. Maybe we just hit an off-peak moment on Sunday? I found the staff polite enough, even if they were busy.

15.07.2024
Posts: 773

StarLord

10.07.2025 08:18

Does anyone else feel the seating arrangement is too open? It gets really loud and hard to have a private conversation.

19.03.2022
Posts: 199

Spirit_C

22.07.2025 18:27

I remember visiting when they first opened the new section, and it was pristine. Now, it feels a bit chaotic. The staff seem more focused on the action floor than the lounge itself. It's a shame because the potential is so high. I wish they would invest in more dedicated lounge personnel, rather than just relying on general floor staff.

14.09.2022
Posts: 1185

WarzonePro

29.08.2025 21:07

Yes! We waited forever for a simple round of cocktails. It was frustrating. They need more bartenders.

14.08.2023
Posts: 826

Apone_A

03.09.2025 23:48

It's definitely not just you. The gap between Saturday and Sunday was huge.

16.04.2022
Posts: 1231

Rosenthal_C in response

06.11.2025 09:37

Exactly! I waited almost an hour for a refill. It felt like the staff were spread too thin, maybe due to the big tournament they were running that weekend. They need to allocate more people to the lounge area specifically.

29.04.2023
Posts: 1057

CyberWolf

25.01.2026 20:27

I think they need a dedicated 'lounge captain' or supervisor on duty at all times. Someone who can manage the flow and address complaints before they become major issues. That would improve the experience dramatically.

09.02.2024
Posts: 565

Rosenthal_C

29.01.2026 11:34

The decor really makes up for most things. The lighting and the view of the pool area are breathtaking. As long as the overall atmosphere remains this luxurious, I'm happy to overlook minor service hiccups. It's still a fantastic place to spend an evening.

03.12.2024
Posts: 935

TetrisGod

04.02.2026 06:45

Agreed. The staffing needs adjusting.

28.07.2022
Posts: 660

FortNiteKid in response

16.03.2026 16:36

I disagree that we can overlook service issues. The entire point of a high-roller lounge is premium, seamless service. If the service dips, the whole luxury illusion breaks down, no matter how stunning the decor is. Management needs to address the staffing immediately.

13.01.2025
Posts: 155

Student_C

17.03.2026 00:29

Maybe try going mid-week? Weekends seem to be when the staff are completely overwhelmed. It might be a timing issue rather than a permanent staffing problem.

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