Help! My withdrawal from bet365 is stuck and they keep asking for more ID proof

bet365withdrawalpayment issuesKYC

Registration:
15.06.2024
Messages: 446

Shadow Topic author

16.01.2025 10:36

I finally managed to build up enough funds and tried to withdraw yesterday, but the process has been incredibly frustrating. The initial request went through, but now it's been sitting in 'pending' status for over 48 hours. Customer support keeps telling me I need to upload additional KYC documents, but I already uploaded my passport and bank statement last week. Can anyone here explain what specific document they are looking for, or if there's a known delay with their payment processing? I need this money urgently, so any advice on how to speed up the withdrawal would be greatly appreciated.

10 Answers

12.02.2023
Posts: 1058

Hancock_G

26.02.2025 08:00

Dude, it's always KYC. They are super strict lately. Check your IP address too, sometimes that flags things.

19.08.2021
Posts: 1164

David_C

11.03.2025 21:01

I had the exact same issue last month. They asked for a utility bill that was only 3 months old, even though they said it had to be recent. My advice is to call their dedicated support line, not just use the chat bot. Be persistent.

06.10.2024
Posts: 1119

HackMan

17.04.2025 08:45

Short answer: patience. Seriously. Withdrawals take time, especially if they are flagged for review. Don't spam support.

25.07.2024
Posts: 184

Wierzbowski_T

08.05.2025 02:39

Has anyone figured out if the delay is related to the payment method? I used a different bank for my withdrawal, and it cleared in under 24 hours. Maybe the specific bank you linked is causing the holdup. Also, try withdrawing a smaller amount first just to test the waters.

29.12.2023
Posts: 1160

ConsolePeasant in response

03.06.2025 02:02

Replying to the user above: Yes, I think the bank is the issue. I tried a different card and it went through instantly. It might be a limitation with the specific bank they are linked to in your region. You might need to check if there are alternative payment methods available on their site.

25.12.2024
Posts: 1371

Dietrich_C

04.06.2025 19:08

I'm pretty sure they just want a selfie holding the passport and the current date. That's the standard 'liveness' check they run. If you just re-upload the documents in a specific format (high resolution, clear lighting), it might bypass the manual review queue.

03.02.2022
Posts: 794

ThunderGod

17.06.2025 09:16

Seriously, I waited 5 days and nothing. I had to open a complaint ticket through a different channel entirely, not the standard support chat. It took a week, but it eventually got processed. Good luck.

10.07.2023
Posts: 177

Enclave_X in response

04.09.2025 04:05

Replying to the user who mentioned the utility bill: Mine was rejected because the name on the utility bill didn't exactly match the name on the passport, even though it was the same person. Make sure every single piece of documentation matches the legal name exactly. It's usually a capitalization or middle initial mismatch.

17.03.2024
Posts: 576

Brotherhood_S

22.10.2025 09:28

Check the terms and conditions again. Sometimes they specify that withdrawals over a certain amount require a physical verification process, which is notoriously slow. Don't panic, but manage expectations.

17.04.2024
Posts: 295

DarkPhoenix

30.12.2025 14:42

I recommend trying to find a moderator or a complaint email address outside of the main support portal. Sometimes the automated system gets stuck, and a direct email to a higher tier of support can force the issue through faster. It's worth the effort.

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