Having trouble connecting my account to the Spin Palace app - any tips?

You should definitely use the account number printed on the website confirmation email, not the physical card number. Those are two different identifiers.

I went through this exact issue last month. When the password reset fails, it usually means the system is flagging a mismatch between your registered email and your membership ID. Try using the 'Forgot Username' link instead of the password reset, and then use the resulting username to log in. If that fails, you absolutely need to call the store's dedicated support line and ask them to manually link your account for you. Do not keep trying to brute-force it, as that might lock your account further. It's frustrating, but calling is the fastest way around the generic error loop.

Welcome to the club. The app can be really finicky with linking old accounts. I found that logging into the desktop version of the site first, and then trying to open the app, sometimes forces a successful handshake between the two systems. Good luck!

Clear your app cache and try reinstalling it. Sometimes the app just holds onto old, corrupted login data.

If the automated reset fails multiple times, it's highly likely the issue is on their server side, not yours. I recommend taking a screenshot of the error message and submitting it directly through the 'Contact Us' form on the main website. This gives them the necessary technical data to diagnose the problem quickly. If all else fails, visiting a physical location and having a staff member help you link it is always the foolproof backup plan.

Did you try logging in via the web browser first, and then opening the app while still logged into the site? Sometimes the app needs to 'see' you are already authenticated on their platform.

Be careful not to enter personal details into any third-party linking apps you find online. Stick only to the official Spin Palace app and website.

Mine was a nightmare. I ended up calling the corporate number, and they had to verify my address and birthdate over the phone before they could manually push the account link to the app. It took 20 minutes, but it worked. Don't give up!

If the error persists after calling them, ask the representative if there is a specific 'troubleshooting code' they can give you to input into the app. Sometimes these codes bypass the standard login sequence.