Having major trouble with my heart casino login credentials - any tips?

I've been trying to log into my account on the heart casino site for the last hour, and it keeps giving me an 'invalid credentials' error. I am absolutely positive I am using the correct username and password that I set up last month. I've tried resetting the password twice, but the system seems to be rejecting the new password as well. Has anyone else experienced this specific login issue recently? I'm worried my account might be locked out or there might be a technical glitch with the site itself. Any advice on how to get customer support to manually verify my account status would be greatly appreciated.