Anyone else having trouble with the new Bally app update?

ballyappbugsupport

Registration:
22.11.2022
Messages: 708

AlphaWolf Topic author

20.01.2025 02:48

I've been trying to use the Bally app for my account management, but since the last update, it keeps crashing whenever I try to view my transaction history. Before this, it was super straightforward, and I never had any issues logging in or finding the necessary details. I've already cleared the cache and reinstalled the app, but the problem persists. Has anyone found a workaround or maybe figured out if there's a known bug with the current version? Any advice would be greatly appreciated.

11 Answers

16.12.2024
Posts: 879

Dallas_A

08.02.2025 21:41

Me too. It crashed yesterday when I checked my statements. Is it just me or is the whole app unstable right now?

09.04.2021
Posts: 756

Spunkmeyer_D

22.03.2025 16:52

I'm using the latest version (v3.1.2) and I'm encountering the exact same crash when I navigate to the transaction log. I've tried logging in via the desktop site instead, and that seems to work perfectly fine for viewing history.

04.07.2023
Posts: 1300

MechKeyboard

25.03.2025 08:18

Did you try logging in through a different browser on a computer? Sometimes the mobile app has specific compatibility issues with certain phone operating systems.

24.12.2024
Posts: 956

DataMiner

01.04.2025 16:11

I found a workaround! Instead of hitting the 'View History' button, try going through the 'Statements' section first. It takes you to the transaction data without triggering the crash. It's super clunky, but it works.

21.12.2023
Posts: 88

CyberPunk in response

05.04.2025 11:56

Wait, @User123, are you sure it's a bug? Maybe it's related to how many transactions you have. If your history is massive, maybe the app is timing out or struggling to load all that data at once. Try filtering by a smaller date range.

24.06.2024
Posts: 1081

Predator_Y

17.05.2025 11:20

Short and sweet: Update your phone's OS. That fixed it for me.

20.12.2022
Posts: 1332

God_C

16.07.2025 20:15

I'm so frustrated. I spent 20 minutes troubleshooting this, and nothing helped. I think Bally needs to roll back the update or at least release a hotfix immediately. This is unacceptable for a financial app. I need reliable access to my records, and right now, this app is actively preventing me from doing that. Has anyone contacted customer support yet, or are they just telling you to reinstall?

05.03.2025
Posts: 564

RogueByte in response

05.08.2025 16:16

To the person who suggested checking the desktop site: I tried that, and the desktop site is giving me an 'Error 503' message whenever I try to pull up more than six months of data. So that's not a solution either.

26.01.2023
Posts: 353

Nick_V

10.08.2025 15:22

I just cleared my phone's full cache, not just the app cache. Sometimes the system cache holds onto bad data that messes with app functionality. Worth a shot.

26.12.2022
Posts: 1259

Veteran_C

08.09.2025 12:20

Has anyone checked if this is happening only on iOS or only on Android? My friend has the same issue on an iPhone 14, and I'm on a Samsung Galaxy. It seems platform specific.

19.05.2022
Posts: 711

Brother_C

01.04.2026 09:26

I think the issue might be with my specific account settings. I spoke to a representative, and they advised me to try using the dedicated web portal instead of the mobile app until the next patch is released. They said it bypasses the buggy mobile module entirely.

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